# Admin & Billing Support **URL:** https://forum.8thwall.com/c/admin-billing/9.md [Latest](https://forum.8thwall.com/latest.md) · [Categories](https://forum.8thwall.com/categories.md) · [Tags](https://forum.8thwall.com/tags.md) --- ## [Please do not post private account information](https://forum.8thwall.com/t/please-do-not-post-private-account-information/101)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [August 1, 2023, 7:00am UTC](https://forum.8thwall.com/t/please-do-not-post-private-account-information/101 "2023-08-01T07:00:00Z")
Do you have a question regarding your project or account that might be better off handled out of the public eye? Examples for this might include billing questions, and problems with passwords, security/hacking/phishing … --- ## [Support please](https://forum.8thwall.com/t/support-please/8749)
**Author:** [@Mica\_Smul](https://forum.8thwall.com/u/Mica_Smul)\ **Replies:** 0\ **Last updated:** [February 20, 2026, 9:59am UTC](https://forum.8thwall.com/t/support-please/8749 "2026-02-20T09:59:11Z")
Hello i sent an email to support about deleting my account and all info but so far no reply was given, any help please ? --- ## [Request to Transfer White Label Subscription or Guidance on Copying the Project](https://forum.8thwall.com/t/request-to-transfer-white-label-subscription-or-guidance-on-copying-the-project/8619)
**Author:** [@Heber\_Manuel\_Perez\_T](https://forum.8thwall.com/u/Heber_Manuel_Perez_T)\ **Replies:** 1\ **Last updated:** [December 9, 2025, 8:52pm UTC](https://forum.8thwall.com/t/request-to-transfer-white-label-subscription-or-guidance-on-copying-the-project/8619 "2025-12-09T20:52:08Z")
Hello, hope you’re doing well. I would like to request your assistance in adjusting my White Label subscription. The subscription is currently assigned to the project “radians / starbucks” (Open Studio), but this proje… --- ## [How can I delete a workspace?](https://forum.8thwall.com/t/how-can-i-delete-a-workspace/8295)
**Author:** [@Ken\_Mitsui](https://forum.8thwall.com/u/Ken_Mitsui)\ **Replies:** 2\ **Last updated:** [September 19, 2025, 12:56am UTC](https://forum.8thwall.com/t/how-can-i-delete-a-workspace/8295 "2025-09-19T00:56:34Z")
There’s an unnecessary workspace in Workspaces that I can’t delete. It’s a workspace shared with me when I participated in a workshop several years ago. It seems no one else is in it, and my Role is set to Owner. I’ve… --- ## [Core subscription tier](https://forum.8thwall.com/t/core-subscription-tier/8196)
**Author:** [@Tirso\_Perez](https://forum.8thwall.com/u/Tirso_Perez)\ **Replies:** 7\ **Last updated:** [September 9, 2025, 11:09pm UTC](https://forum.8thwall.com/t/core-subscription-tier/8196 "2025-09-09T23:09:18Z")
Its been awhile since ive revisited the pricing for 8th wall and i see it has changed a lot. I have a very old legacy starter plan at around 10 a month. I want to upgrade to the Core subscription tier I just have questio… --- ## [Purchased Commercial license last night, splash screen won't disappear](https://forum.8thwall.com/t/purchased-commercial-license-last-night-splash-screen-wont-disappear/6254)
**Author:** [@Interactive\_Solution](https://forum.8thwall.com/u/Interactive_Solution)\ **Replies:** 10\ **Last updated:** [August 19, 2025, 10:06pm UTC](https://forum.8thwall.com/t/purchased-commercial-license-last-night-splash-screen-wont-disappear/6254 "2025-08-19T22:06:36Z")
Hi there - great to see the news about the new tier for Commercial licenses! Yesterday we purchased a Commercial license for our project which is being used at a morning event today (it has already started). I configure… --- ## [Cost of using 8thwall and Immersal VPS](https://forum.8thwall.com/t/cost-of-using-8thwall-and-immersal-vps/7892)
**Author:** [@saki\_tsunoda](https://forum.8thwall.com/u/saki_tsunoda)\ **Replies:** 1\ **Last updated:** [August 1, 2025, 4:51pm UTC](https://forum.8thwall.com/t/cost-of-using-8thwall-and-immersal-vps/7892 "2025-08-01T16:51:52Z")
Hello, I am looking for a webAR for my company’s event. We are looking to create a WebAR using 8thwall and Immersal VPS for our own event. We are currently using 8thwall’s free plan and would like to see how much it wi… --- ## [Price tiers discrepancy in documentation](https://forum.8thwall.com/t/price-tiers-discrepancy-in-documentation/7603)
**Author:** [@Joelle\_Galloni](https://forum.8thwall.com/u/Joelle_Galloni)\ **Replies:** 1\ **Last updated:** [July 16, 2025, 9:33pm UTC](https://forum.8thwall.com/t/price-tiers-discrepancy-in-documentation/7603 "2025-07-16T21:33:01Z")
Hello, our team is looking into 8thWall + Immersal solution. We were given a github repository by Immersal, which requires an 8th wall appkey to function. It seems to us that an appkey can only be obtained when self-ho… --- ## [Moving from one account to another](https://forum.8thwall.com/t/moving-from-one-account-to-another/7244)
**Author:** [@XRDev\_IceCubes](https://forum.8thwall.com/u/XRDev_IceCubes)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 5:44pm UTC](https://forum.8thwall.com/t/moving-from-one-account-to-another/7244 "2025-06-24T17:44:45Z")
Hi, we have one old, paid account with some Cloud Editor A-Frame experiences we do not want to lose because we have some documents and links pointing them. We would like to move that account to the free tier and basica… --- ## [We're trying to purchase a White Label Subscription but the button takes us to "Page not found"](https://forum.8thwall.com/t/were-trying-to-purchase-a-white-label-subscription-but-the-button-takes-us-to-page-not-found/6837)
**Author:** [@Mark\_Nguyen](https://forum.8thwall.com/u/Mark_Nguyen)\ **Replies:** 2\ **Last updated:** [June 6, 2025, 6:22am UTC](https://forum.8thwall.com/t/were-trying-to-purchase-a-white-label-subscription-but-the-button-takes-us-to-page-not-found/6837 "2025-06-06T06:22:13Z")
Hello, we’re trying to purchase a White Label Subscription but the button takes us to “Page not found”. We’re on a legacy “Pro” Account that’s waiting to expire, so not sure if that has anything to do with the error. --- ## [\[8thwall VPS\] Private Location Fees and Delete](https://forum.8thwall.com/t/8thwall-vps-private-location-fees-and-delete/6831)
**Author:** [@\_Haru86](https://forum.8thwall.com/u/_Haru86)\ **Replies:** 1\ **Last updated:** [June 5, 2025, 10:17pm UTC](https://forum.8thwall.com/t/8thwall-vps-private-location-fees-and-delete/6831 "2025-06-05T22:17:10Z")
I have a question about 8thwall VPS. I have created a private location, can this be deleted? I created a private location for test development, but when I looked at the Niantic VPS pricing later, I saw that it costs mon… --- ## [Public Profile Projects Not Displaying](https://forum.8thwall.com/t/public-profile-projects-not-displaying/6594)
**Author:** [@Irina\_Fawcett](https://forum.8thwall.com/u/Irina_Fawcett)\ **Replies:** 2\ **Last updated:** [May 21, 2025, 4:38pm UTC](https://forum.8thwall.com/t/public-profile-projects-not-displaying/6594 "2025-05-21T16:38:30Z")
Hi, I am trying to get some of our previous projects visible on our public profile page. I have filled out all the details for the projects, and the public profile is activated, but they never appear to show up. This ma… --- ## [About Legacy Pro Subscription](https://forum.8thwall.com/t/about-legacy-pro-subscription/6551)
**Author:** [@LEE\_EN\_TUNG](https://forum.8thwall.com/u/LEE_EN_TUNG)\ **Replies:** 3\ **Last updated:** [May 19, 2025, 4:22pm UTC](https://forum.8thwall.com/t/about-legacy-pro-subscription/6551 "2025-05-19T16:22:25Z")
Hello, We currently have a VPS project that involves local host requirements. Last week, we reached out to your support team (Evan Carlson) regarding the Legacy Pro Subscription, but we have not yet received a response… --- ## [Legacy PLUS subscription benefit](https://forum.8thwall.com/t/legacy-plus-subscription-benefit/6508)
**Author:** [@Lerma\_DX](https://forum.8thwall.com/u/Lerma_DX)\ **Replies:** 2\ **Last updated:** [May 14, 2025, 10:05pm UTC](https://forum.8thwall.com/t/legacy-plus-subscription-benefit/6508 "2025-05-14T22:05:10Z")
What are the benefits staying with the PLUS subscription plan of $59/month when the new pricing model is now free? --- ## [New White Label and commercial project updates](https://forum.8thwall.com/t/new-white-label-and-commercial-project-updates/6252)
**Author:** [@Beth\_Wickerson](https://forum.8thwall.com/u/Beth_Wickerson)\ **Replies:** 1\ **Last updated:** [April 30, 2025, 6:05pm UTC](https://forum.8thwall.com/t/new-white-label-and-commercial-project-updates/6252 "2025-04-30T18:05:44Z")
If I have a Pro Plan for a team of 2 people, how do I get on the Free plan that was just announced? My account says we will be billed $125 on next renewal, and I have no options to change to free plan I can only cancel t… --- ## [Query regarding commercial license](https://forum.8thwall.com/t/query-regarding-commercial-license/6039)
**Author:** [@Gaurav\_Pandey](https://forum.8thwall.com/u/Gaurav_Pandey)\ **Replies:** 1\ **Last updated:** [April 14, 2025, 6:56pm UTC](https://forum.8thwall.com/t/query-regarding-commercial-license/6039 "2025-04-14T18:56:05Z")
I purchased 8th wall pro plan which will end on 29th of April and my project has a commercial license that ends on 5th of May. If I choose to not renew the plan, will the commercial license end the same day as my pro pla… --- ## [Basic plan not available for image targets?](https://forum.8thwall.com/t/basic-plan-not-available-for-image-targets/3145)
**Author:** [@Matt\_Bagley\_Petricho](https://forum.8thwall.com/u/Matt_Bagley_Petricho)\ **Replies:** 5\ **Last updated:** [April 11, 2025, 7:46pm UTC](https://forum.8thwall.com/t/basic-plan-not-available-for-image-targets/3145 "2025-04-11T19:46:43Z")
Hi, I have just set a free basic account to test the image target feature and its not possible. Does anyone know a way to access a trial or test account without having to pay for a pro version before testing the product?… --- ## [Unable to Transfer Commercial License Between Completed and New Client Projects](https://forum.8thwall.com/t/unable-to-transfer-commercial-license-between-completed-and-new-client-projects/5974)
**Author:** [@fejese\_noroasis](https://forum.8thwall.com/u/fejese_noroasis)\ **Replies:** 1\ **Last updated:** [April 9, 2025, 4:08pm UTC](https://forum.8thwall.com/t/unable-to-transfer-commercial-license-between-completed-and-new-client-projects/5974 "2025-04-09T16:08:56Z")
Hello I am currently managing multiple client-based XR projects; each with different lifecycles some are in development, some are live & others have already completed their campaigns. :innocent: I am running into a lic… --- ## [How many published separate experiences under commercial license can we have at once?](https://forum.8thwall.com/t/how-many-published-separate-experiences-under-commercial-license-can-we-have-at-once/1827)
**Author:** [@Reality\_Interactive](https://forum.8thwall.com/u/Reality_Interactive)\ **Replies:** 4\ **Last updated:** [April 2, 2025, 12:14am UTC](https://forum.8thwall.com/t/how-many-published-separate-experiences-under-commercial-license-can-we-have-at-once/1827 "2025-04-02T00:14:21Z")
How many published separate experiences under Commercial Licenses for Brands and Organizations license can we have at once? If we have this license can we have more than 1 experience active at a time, each launchable by… --- ## [Cancel my subscription](https://forum.8thwall.com/t/cancel-my-subscription/5700)
**Author:** [@Hafid\_Reyes](https://forum.8thwall.com/u/Hafid_Reyes)\ **Replies:** 1\ **Last updated:** [March 24, 2025, 3:57pm UTC](https://forum.8thwall.com/t/cancel-my-subscription/5700 "2025-03-24T15:57:14Z")
I was unaware that my account was still active. Can I please get a refund? I was charged today for the yearly subscription. Thanks! --- ## [Billing Enquiry - Mid Month Cancelations](https://forum.8thwall.com/t/billing-enquiry-mid-month-cancelations/5648)
**Author:** [@Matthew\_van\_Niekerk](https://forum.8thwall.com/u/Matthew_van_Niekerk)\ **Replies:** 2\ **Last updated:** [March 19, 2025, 4:18pm UTC](https://forum.8thwall.com/t/billing-enquiry-mid-month-cancelations/5648 "2025-03-19T16:18:02Z")
TLDR; Do you pay for a full month if you schedule a project to end mid month? We are planning on purchasing a short term licence for an upcoming project and I’d just like to clarify something. If we purchase a Monthly … --- ## [Cancle plan not available on web portal?](https://forum.8thwall.com/t/cancle-plan-not-available-on-web-portal/4847)
**Author:** [@Bill\_Sullivan](https://forum.8thwall.com/u/Bill_Sullivan)\ **Replies:** 1\ **Last updated:** [February 18, 2025, 5:19pm UTC](https://forum.8thwall.com/t/cancle-plan-not-available-on-web-portal/4847 "2025-02-18T17:19:52Z")
We have tried to find where in the backend to cancel our membership but the only thing is a purple words saying contact sale and when I click it opens 8th Wall | Pricing and Plans - WebAR, AR, WebVR Developer Tools and S… --- ## [About Pricing](https://forum.8thwall.com/t/about-pricing/4778)
**Author:** [@Ramazan\_Ozkan](https://forum.8thwall.com/u/Ramazan_Ozkan)\ **Replies:** 1\ **Last updated:** [February 11, 2025, 10:58pm UTC](https://forum.8thwall.com/t/about-pricing/4778 "2025-02-11T22:58:44Z")
Hello, I am planning to purchase a Pro membership on the 8thwall platform. I will be developing an AR application that people can try out at a trade show. Do I need to obtain a commercial license? I won’t be making any m… --- ## [What should I pay for a small individual business project?](https://forum.8thwall.com/t/what-should-i-pay-for-a-small-individual-business-project/3546)
**Author:** [@Carole\_Barbier](https://forum.8thwall.com/u/Carole_Barbier)\ **Replies:** 5\ **Last updated:** [February 11, 2025, 9:21pm UTC](https://forum.8thwall.com/t/what-should-i-pay-for-a-small-individual-business-project/3546 "2025-02-11T21:21:59Z")
Hello, I want to create an outdoor escape game in my village with a bit of augmented reality, and which would be for sale on weekends. The turnover would be low given the frequency of game days, at least at the beginning… --- ## [Was billed extra month after canceling subscription, want last billed amount refunded](https://forum.8thwall.com/t/was-billed-extra-month-after-canceling-subscription-want-last-billed-amount-refunded/4773)
**Author:** [@billy\_Sullivan](https://forum.8thwall.com/u/billy_Sullivan)\ **Replies:** 1\ **Last updated:** [February 11, 2025, 5:19pm UTC](https://forum.8thwall.com/t/was-billed-extra-month-after-canceling-subscription-want-last-billed-amount-refunded/4773 "2025-02-11T17:19:55Z")
I canceled my monthly subscription last month and yesterday I received a bill. I canceled my subscription and it said I was now on basic plan. I did it the first of the month last month. I want my subscription canceled a… --- ## [App not available](https://forum.8thwall.com/t/app-not-available/4705)
**Author:** [@Belen\_Seoane\_Palmier](https://forum.8thwall.com/u/Belen_Seoane_Palmier)\ **Replies:** 2\ **Last updated:** [February 5, 2025, 5:52pm UTC](https://forum.8thwall.com/t/app-not-available/4705 "2025-02-05T17:52:33Z")
I am having trouble testing my app! What could this be for? I got a rejected payment, but I already fixed that --- ## [I cannot cancel free trial for](https://forum.8thwall.com/t/i-cannot-cancel-free-trial-for/4699)
**Author:** [@Junichiro\_Horikawa](https://forum.8thwall.com/u/Junichiro_Horikawa)\ **Replies:** 1\ **Last updated:** [February 4, 2025, 4:45pm UTC](https://forum.8thwall.com/t/i-cannot-cancel-free-trial-for/4699 "2025-02-04T16:45:49Z")
I have just setted up a workspace which automatically started the free trial for the Pro plan ($129 / month) which I didn’t want it so I tried to cancel the free trial but the website gives me error message and I cannot … --- ## [Cancel and refund the order](https://forum.8thwall.com/t/cancel-and-refund-the-order/4609)
**Author:** [@Jayet\_Liu](https://forum.8thwall.com/u/Jayet_Liu)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 5:47pm UTC](https://forum.8thwall.com/t/cancel-and-refund-the-order/4609 "2025-01-27T17:47:59Z")
Hello! I purchased the pro version of the annual product last year, and my account has just been automatically renewed. Can I cancel the order and get a refund? How to operate?(mailto:772066985@qq.com) --- ## [Selfhost sdk & choose other ways of cooperation](https://forum.8thwall.com/t/selfhost-sdk-choose-other-ways-of-cooperation/3223)
**Author:** [@bin\_bin](https://forum.8thwall.com/u/bin_bin)\ **Replies:** 5\ **Last updated:** [October 29, 2024, 4:38pm UTC](https://forum.8thwall.com/t/selfhost-sdk-choose-other-ways-of-cooperation/3223 "2024-10-29T16:38:51Z")
As cloud editor can selfhost domain, Do sdk aslo support? I have emailed to support@8thwall.com， but not get a reply --- ## [Limited View for Large Audiences](https://forum.8thwall.com/t/limited-view-for-large-audiences/3291)
**Author:** [@Arisa\_Arai](https://forum.8thwall.com/u/Arisa_Arai)\ **Replies:** 1\ **Last updated:** [October 24, 2024, 3:46pm UTC](https://forum.8thwall.com/t/limited-view-for-large-audiences/3291 "2024-10-24T15:46:03Z")
I have subscribed to the Pro plan, which states that there are unlimited views. However, will there be additional charges for a large audience? If so, at what audience size will extra charges apply, and how much would th… [Next page](https://forum.8thwall.com/c/admin-billing/9.md?page=1)