# Admin & Billing Support **URL:** https://forum.8thwall.com/c/admin-billing/9.md?page=1 [Latest](https://forum.8thwall.com/latest.md) · [Categories](https://forum.8thwall.com/categories.md) · [Tags](https://forum.8thwall.com/tags.md) **Page:** 2 --- ## [How do I change my email here on this discourse forum?](https://forum.8thwall.com/t/how-do-i-change-my-email-here-on-this-discourse-forum/3174)
**Author:** [@Ze\_ev\_Gilad](https://forum.8thwall.com/u/Ze_ev_Gilad)\ **Replies:** 2\ **Last updated:** [October 16, 2024, 6:30pm UTC](https://forum.8thwall.com/t/how-do-i-change-my-email-here-on-this-discourse-forum/3174 "2024-10-16T18:30:43Z")
Not seeing the option. --- ## [Self hosting projects after paid plan expires?](https://forum.8thwall.com/t/self-hosting-projects-after-paid-plan-expires/3124)
**Author:** [@Michael\_Lew](https://forum.8thwall.com/u/Michael_Lew)\ **Replies:** 2\ **Last updated:** [October 10, 2024, 8:33pm UTC](https://forum.8thwall.com/t/self-hosting-projects-after-paid-plan-expires/3124 "2024-10-10T20:33:12Z")
Hi, My team is currently on an Enterprise plan and we are planning to self-host our project on our website. Our project is for educational use and makes use of the Lightship VPS maps module. We have a few questions rega… --- ## [Commercial license planning](https://forum.8thwall.com/t/commercial-license-planning/2842)
**Author:** [@Gospooky\_PM](https://forum.8thwall.com/u/Gospooky_PM)\ **Replies:** 1\ **Last updated:** [September 19, 2024, 5:05pm UTC](https://forum.8thwall.com/t/commercial-license-planning/2842 "2024-09-19T17:05:11Z")
Hi all, I’m looking for a way to plan for a project license to kick in on a certain date. From the dashboard it seems I can only buy a commercial license that kicks in on the day of purchase. --- ## [Not Able Purchase Commercial License Urgent Help](https://forum.8thwall.com/t/not-able-purchase-commercial-license-urgent-help/2817)
**Author:** [@Praven\_P.Jose](https://forum.8thwall.com/u/Praven_P.Jose)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 9:19pm UTC](https://forum.8thwall.com/t/not-able-purchase-commercial-license-urgent-help/2817 "2024-09-17T21:19:47Z")
Hi, I’m trying to make a payment, but I’m encountering an error message: ERROR: Your bank is declining the transaction due to 3D Secure. Please contact your bank to authorize the charge. You can also use a different pa… --- ## [Can't see invoices](https://forum.8thwall.com/t/cant-see-invoices/2701)
**Author:** [@Konraad\_Sobczak](https://forum.8thwall.com/u/Konraad_Sobczak)\ **Replies:** 1\ **Last updated:** [September 9, 2024, 4:00pm UTC](https://forum.8thwall.com/t/cant-see-invoices/2701 "2024-09-09T16:00:13Z")
Hi Our project has been flagged with notification that we haven’t made expected payments. We haven’t used service for a while, but there are no invoices available in profile. There’s no amount shown. How can i check … --- ## [Reactivate service 8thwall](https://forum.8thwall.com/t/reactivate-service-8thwall/705)
**Author:** [@Asep\_Irman](https://forum.8thwall.com/u/Asep_Irman)\ **Replies:** 3\ **Last updated:** [September 4, 2024, 8:44pm UTC](https://forum.8thwall.com/t/reactivate-service-8thwall/705 "2024-09-04T20:44:29Z")
I want confirm to Reactivate service in my account as soon as possible, i’m already pay all invoice, the problem pay in latest invoice because i change my credit card. --- ## [Free Version - Old Projects Unavailable](https://forum.8thwall.com/t/free-version-old-projects-unavailable/2655)
**Author:** [@Lucas\_Spitzer](https://forum.8thwall.com/u/Lucas_Spitzer)\ **Replies:** 1\ **Last updated:** [September 4, 2024, 8:25pm UTC](https://forum.8thwall.com/t/free-version-old-projects-unavailable/2655 "2024-09-04T20:25:57Z")
Hey there everyone! I’ve recently returned to 8th Wall to development a project and take a look at my old projects. I now can no longer access my old projects I built. I cannot even enter the editor to check my old code… --- ## [Reactivate account, no answer from support. Urgent Help!](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633)
**Author:** [@Rod\_Hurtado](https://forum.8thwall.com/u/Rod_Hurtado)\ **Replies:** 2\ **Last updated:** [September 3, 2024, 9:41pm UTC](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633 "2024-09-03T21:41:48Z")
Hi, my account was inactive, and I tried to make a payment to reactivate it and access my projects. However, after completing the payment, I received a message instructing me to contact support and billing. I’ve sent sev… --- ## [No Answer from support](https://forum.8thwall.com/t/no-answer-from-support/2131)
**Author:** [@Paul\_Wolff1](https://forum.8thwall.com/u/Paul_Wolff1)\ **Replies:** 6\ **Last updated:** [August 30, 2024, 10:12pm UTC](https://forum.8thwall.com/t/no-answer-from-support/2131 "2024-08-30T22:12:53Z")
Hey I tried to contact 8th Wall support through the contact form on the website as well as direct email to support and didn’t get an answer for 2 and 1 week respectively. Is there anyway you guys can open a support ticke… --- ## [Billing Contact](https://forum.8thwall.com/t/billing-contact/2550)
**Author:** [@Laron\_Walker](https://forum.8thwall.com/u/Laron_Walker)\ **Replies:** 1\ **Last updated:** [August 26, 2024, 9:47pm UTC](https://forum.8thwall.com/t/billing-contact/2550 "2024-08-26T21:47:09Z")
I have been trying to connect with someone regrading my enterprise account status. I need a phone call. What’s the best way to to this since Ben is gone. i was told to connect with \*\*Amanda Cordisco, but she’s not resp… --- ## [Asking about free license for short-term workshop](https://forum.8thwall.com/t/asking-about-free-license-for-short-term-workshop/2441)
**Author:** [@Mingeun\_Oh](https://forum.8thwall.com/u/Mingeun_Oh)\ **Replies:** 1\ **Last updated:** [August 21, 2024, 11:10pm UTC](https://forum.8thwall.com/t/asking-about-free-license-for-short-term-workshop/2441 "2024-08-21T23:10:16Z")
Hi, I want to know if newly sign-up account have some kind of free-tier license for amount of duration so the account can study and experience 8thWall’s features or not. I am going to open WebAR building workshop in 22… --- ## [E-mail support for pro license](https://forum.8thwall.com/t/e-mail-support-for-pro-license/2370)
**Author:** [@Lukasz\_Gorny](https://forum.8thwall.com/u/Lukasz_Gorny)\ **Replies:** 2\ **Last updated:** [August 9, 2024, 5:02pm UTC](https://forum.8thwall.com/t/e-mail-support-for-pro-license/2370 "2024-08-09T17:02:06Z")
How long does it take to get a response from email support for pro licenses? I sent a request a week ago, but I haven’t received any response. I don’t know if my request is impossible, I don’t even know if anyone read th… --- ## [How can I delete my account?](https://forum.8thwall.com/t/how-can-i-delete-my-account/85)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [August 14, 2023, 11:02pm UTC](https://forum.8thwall.com/t/how-can-i-delete-my-account/85 "2023-08-14T23:02:03Z")
Please email support@8thwall.com and the team will assist with your request. --- ## [Is the 14-day free trial gone?](https://forum.8thwall.com/t/is-the-14-day-free-trial-gone/2012)
**Author:** [@Junji\_Ishii](https://forum.8thwall.com/u/Junji_Ishii)\ **Replies:** 2\ **Last updated:** [July 10, 2024, 6:41pm UTC](https://forum.8thwall.com/t/is-the-14-day-free-trial-gone/2012 "2024-07-10T18:41:08Z")
I am looking into 8th wall’s capabilities for implementing an image recognition type web AR product. I’ve read that image recognition requires the pro marketing version on plan page, so I’d like to upgrade to that plan. … --- ## [Is it possible to create multiple workspaces?](https://forum.8thwall.com/t/is-it-possible-to-create-multiple-workspaces/2021)
**Author:** [@Marketa\_Machova](https://forum.8thwall.com/u/Marketa_Machova)\ **Replies:** 2\ **Last updated:** [July 11, 2024, 12:14pm UTC](https://forum.8thwall.com/t/is-it-possible-to-create-multiple-workspaces/2021 "2024-07-11T12:14:48Z")
Hello, my question might be obvious, but I could not find the info or option anywhere - is it possible to create multiple workspaces for one account? The aim is to have a bigger client on a separate workspace and have th… --- ## [What licensing is required to get access to 8thWall's API only?](https://forum.8thwall.com/t/what-licensing-is-required-to-get-access-to-8thwalls-api-only/1982)
**Author:** [@FilipeLopesPires](https://forum.8thwall.com/u/FilipeLopesPires)\ **Replies:** 1\ **Last updated:** [July 8, 2024, 6:41pm UTC](https://forum.8thwall.com/t/what-licensing-is-required-to-get-access-to-8thwalls-api-only/1982 "2024-07-08T18:41:38Z")
I’m trying to understand what is the correct license to purchase in order to be able to use 8thWall’s tracking solution in other WebAR deployment platforms such as Wonderland Engine. Wonderland is a 3D engine for the We… --- ## [Disable Splash Screen](https://forum.8thwall.com/t/disable-splash-screen/1673)
**Author:** [@Parth\_Hingu](https://forum.8thwall.com/u/Parth_Hingu)\ **Replies:** 1\ **Last updated:** [June 24, 2024, 9:56pm UTC](https://forum.8thwall.com/t/disable-splash-screen/1673 "2024-06-24T21:56:50Z")
Hi there, Is there any way I could update Splash screen? I want to make it for a charity event but looks like I need some help in doing this. I cannot afford a commercial plan, this is for non profit and not for many an… --- ## [Project disclosure, license purchase, and date setting](https://forum.8thwall.com/t/project-disclosure-license-purchase-and-date-setting/1813)
**Author:** [@Quantum\_Universe](https://forum.8thwall.com/u/Quantum_Universe)\ **Replies:** 0\ **Last updated:** [June 24, 2024, 8:18pm UTC](https://forum.8thwall.com/t/project-disclosure-license-purchase-and-date-setting/1813 "2024-06-24T20:18:01Z")
Hello. We are an agency in charge of the brand’s AR event production agency, and we have purchased and are currently using a pro plan. We are going to publish for a brand event that will be held for three months soon. I… --- ## [Will you keep or stop the licences for those currently on a starter plan?](https://forum.8thwall.com/t/will-you-keep-or-stop-the-licences-for-those-currently-on-a-starter-plan/1721)
**Author:** [@bill\_spinhoven](https://forum.8thwall.com/u/bill_spinhoven)\ **Replies:** 1\ **Last updated:** [June 19, 2024, 4:26pm UTC](https://forum.8thwall.com/t/will-you-keep-or-stop-the-licences-for-those-currently-on-a-starter-plan/1721 "2024-06-19T16:26:50Z")
will you keep or stop the licences for those currently on a starter plan ? I wanted to look at studio but it tells me i need an other sort of licence im currently on the starter licence. The starter licence seems to ha… --- ## [Dudas sobre suscripción por falta de experiencia en webar](https://forum.8thwall.com/t/dudas-sobre-suscripcion-por-falta-de-experiencia-en-webar/1472)
**Author:** [@cristian\_salgueiro](https://forum.8thwall.com/u/cristian_salgueiro)\ **Replies:** 0\ **Last updated:** [May 26, 2024, 9:41pm UTC](https://forum.8thwall.com/t/dudas-sobre-suscripcion-por-falta-de-experiencia-en-webar/1472 "2024-05-26T21:41:51Z")
Saludos! Cómo están? Les escribo porque estoy fervientemente ilusionado en contratar sus servicios. Pero antes de hacerlo quisiera saber algunas cosas, porque no sé si brindan asesoramiento en español, por otro lado no s… --- ## [Share project from client's workspace in my workspace's public profile](https://forum.8thwall.com/t/share-project-from-clients-workspace-in-my-workspaces-public-profile/1230)
**Author:** [@Vsevolod\_Vasyliev](https://forum.8thwall.com/u/Vsevolod_Vasyliev)\ **Replies:** 2\ **Last updated:** [May 10, 2024, 2:41am UTC](https://forum.8thwall.com/t/share-project-from-clients-workspace-in-my-workspaces-public-profile/1230 "2024-05-10T02:41:49Z")
Hello, I have the following question: Our company was invited by a client to their workspace. We developed a project within the workspace, and the client published it. Now this project can be found in the client’s publi… --- ## [Commercial Licenses for Brands and Organizations - Fees](https://forum.8thwall.com/t/commercial-licenses-for-brands-and-organizations-fees/1170)
**Author:** [@Matthew\_van\_Niekerk](https://forum.8thwall.com/u/Matthew_van_Niekerk)\ **Replies:** 1\ **Last updated:** [April 30, 2024, 9:41pm UTC](https://forum.8thwall.com/t/commercial-licenses-for-brands-and-organizations-fees/1170 "2024-04-30T21:41:52Z")
Hi there, I would just like to clarify some questions related to the Commercial Licenses fee for Brands and Organizations. Would this License fee still be applicable when self-hosting an experience originally created i… --- ## [Duplicate Project from a worspace to another project](https://forum.8thwall.com/t/duplicate-project-from-a-worspace-to-another-project/732)
**Author:** [@Nicolas\_S\_Roy](https://forum.8thwall.com/u/Nicolas_S_Roy)\ **Replies:** 1\ **Last updated:** [March 14, 2024, 8:08pm UTC](https://forum.8thwall.com/t/duplicate-project-from-a-worspace-to-another-project/732 "2024-03-14T20:08:18Z")
I was wondering if it’s possible to Duplicate a project from a workspace to another. The other has been share with. Forinstance : i work on a project in the workspace from my company. My client share with me his workspa… --- ## [White labelling allowed?](https://forum.8thwall.com/t/white-labelling-allowed/178)
**Author:** [@Brandon\_Win](https://forum.8thwall.com/u/Brandon_Win)\ **Replies:** 1\ **Last updated:** [March 1, 2024, 10:15pm UTC](https://forum.8thwall.com/t/white-labelling-allowed/178 "2024-03-01T22:15:00Z")
As far as I know, there’s an added cost to remove the “powered by 8th wall” branding for clients and/or brands. I can’t find any info on that. Is it still an option and if it is, is there a fee? --- ## [How do I move a project from one workspace to another?](https://forum.8thwall.com/t/how-do-i-move-a-project-from-one-workspace-to-another/58)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [May 1, 2023, 7:00am UTC](https://forum.8thwall.com/t/how-do-i-move-a-project-from-one-workspace-to-another/58 "2023-05-01T07:00:00Z")
Please send details on the project/workspaces to support@8thwall.com and we may be able to help you transfer the project. Or the quickest way would be to manually copy/paste if the project isn’t too massive. --- ## [What happens to my projects when I cancel my subscription?](https://forum.8thwall.com/t/what-happens-to-my-projects-when-i-cancel-my-subscription/62)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [May 1, 2023, 7:00am UTC](https://forum.8thwall.com/t/what-happens-to-my-projects-when-i-cancel-my-subscription/62 "2023-05-01T07:00:00Z")
Published experiences will not be accessible without an active subscription, but when you reactivate your subscription you can republish projects to their current state. This includes your Public Profile and any Feature… --- ## [I'm creating multiple WebAR experiences. Can a single license be shared across multiple projects?](https://forum.8thwall.com/t/im-creating-multiple-webar-experiences-can-a-single-license-be-shared-across-multiple-projects/70)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [August 14, 2023, 10:03pm UTC](https://forum.8thwall.com/t/im-creating-multiple-webar-experiences-can-a-single-license-be-shared-across-multiple-projects/70 "2023-08-14T22:03:32Z")
Licenses are purchased on a per-project and cannot be shared between multiple projects. If you are building a project with multiple scenes, it’s suggested you combined them into a single project using strategies like URL… --- ## [I purchased a license on the wrong project within my workspace? How can I transfer it to the correct project?](https://forum.8thwall.com/t/i-purchased-a-license-on-the-wrong-project-within-my-workspace-how-can-i-transfer-it-to-the-correct-project/69)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [August 14, 2023, 10:02pm UTC](https://forum.8thwall.com/t/i-purchased-a-license-on-the-wrong-project-within-my-workspace-how-can-i-transfer-it-to-the-correct-project/69 "2023-08-14T22:02:40Z")
Please contact support@8thwall.com directly and provide project details for the source and destination projects. The team can then investigate the best way to resolve your issue. Please do not purchase a duplicate licen… --- ## [How do I transfer my project to a different account?](https://forum.8thwall.com/t/how-do-i-transfer-my-project-to-a-different-account/107)
**Author:** [@anupama](https://forum.8thwall.com/u/anupama)\ **Replies:** 0\ **Last updated:** [September 8, 2023, 6:59pm UTC](https://forum.8thwall.com/t/how-do-i-transfer-my-project-to-a-different-account/107 "2023-09-08T18:59:49Z")
I need to transfer a project to a client account --- ## [How do I cancel my plan?](https://forum.8thwall.com/t/how-do-i-cancel-my-plan/56)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [August 14, 2023, 7:59pm UTC](https://forum.8thwall.com/t/how-do-i-cancel-my-plan/56 "2023-08-14T19:59:18Z")
For security purposes, all subscription management operations are self-service. To cancel your subscription, please login to your account and follow these step-by-step instructions: 8th Wall [Previous page](https://forum.8thwall.com/c/admin-billing/9.md) [Next page](https://forum.8thwall.com/c/admin-billing/9.md?page=2)