# Technical Support **URL:** https://forum.8thwall.com/c/support/8.md [Latest](https://forum.8thwall.com/latest.md) · [Categories](https://forum.8thwall.com/categories.md) · [Tags](https://forum.8thwall.com/tags.md) --- ## [How to find answers to FAQs on the forum](https://forum.8thwall.com/t/how-to-find-answers-to-faqs-on-the-forum/45)
**Author:** [@Amanda-whitt](https://forum.8thwall.com/u/Amanda-whitt)\ **Replies:** 0\ **Last updated:** [March 2, 2023, 8:00am UTC](https://forum.8thwall.com/t/how-to-find-answers-to-faqs-on-the-forum/45 "2023-03-02T08:00:00Z")
Frequently asked questions (FAQs) are regularly updated by the 8th Wall team. They contain information and approaches useful for debugging, troubleshooting, and optimizing your projects for 8th Wall. We always encourage… --- ## [Documentation after 8th Wall sunsets](https://forum.8thwall.com/t/documentation-after-8th-wall-sunsets/8753)
**Author:** [@Darren\_Walls](https://forum.8thwall.com/u/Darren_Walls)\ **Replies:** 0\ **Last updated:** [February 27, 2026, 6:46am UTC](https://forum.8thwall.com/t/documentation-after-8th-wall-sunsets/8753 "2026-02-27T06:46:37Z")
Hi, We were just wondering what will happen to the legacy, studio and buildable code documentation after 8th Wall sunsets on February 28, 2026. Will these be kept online indefinitely or is there a way to download the d… --- ## [Deleting Account](https://forum.8thwall.com/t/deleting-account/8750)
**Author:** [@George\_O](https://forum.8thwall.com/u/George_O)\ **Replies:** 0\ **Last updated:** [February 23, 2026, 8:57pm UTC](https://forum.8thwall.com/t/deleting-account/8750 "2026-02-23T20:57:12Z")
We tried the solution, but it is not working for us. What is the procedure for deleting our account and wiping our data in accordance with GDPR? --- ## [Multiple magic photos](https://forum.8thwall.com/t/multiple-magic-photos/8748)
**Author:** [@Pierre\_A](https://forum.8thwall.com/u/Pierre_A)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 3:44pm UTC](https://forum.8thwall.com/t/multiple-magic-photos/8748 "2026-02-18T15:44:13Z")
Hello, i’m trying to add multiples magic photos, so user can scan each of them and enjoy experience. The main issue occurs in first launch. Only waves video playing and others no. i need reload the page to be able play t… --- ## [Broken Image Target in Offline Studio, no JSON](https://forum.8thwall.com/t/broken-image-target-in-offline-studio-no-json/8747)
**Author:** [@Michael\_Andrian1](https://forum.8thwall.com/u/Michael_Andrian1)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 11:17am UTC](https://forum.8thwall.com/t/broken-image-target-in-offline-studio-no-json/8747 "2026-02-18T11:17:12Z")
Hi, I’m currently testing out the studio offline to make image target project from scratch, but i’m having difficulty because it’s different than the online. I noticed that if we export buildable code from the online to … --- ## [Your connection is not private on the project URL](https://forum.8thwall.com/t/your-connection-is-not-private-on-the-project-url/8745)
**Author:** [@Developer\_Exoverse](https://forum.8thwall.com/u/Developer_Exoverse)\ **Replies:** 0\ **Last updated:** [February 17, 2026, 5:36pm UTC](https://forum.8thwall.com/t/your-connection-is-not-private-on-the-project-url/8745 "2026-02-17T17:36:49Z")
Hi, we’re experiencing a “Your connection is not private” error with the code net::ERR\_CERT\_COMMON\_NAME\_INVALID when accessing our 8th Wall project URL — but only for users on one specific internet provider. For users o… --- ## [xrExtras build errors](https://forum.8thwall.com/t/xrextras-build-errors/8737)
**Author:** [@Stride9\_Development](https://forum.8thwall.com/u/Stride9_Development)\ **Replies:** 0\ **Last updated:** [February 6, 2026, 11:27pm UTC](https://forum.8thwall.com/t/xrextras-build-errors/8737 "2026-02-06T23:27:42Z")
we published our project several months ago and everything has been working fine. Though now exporting and trying to build our project fails in the xrExtras sources we pulled into our project from GitHub - 8thwall/web: 8… --- ## [Image Tracking Not Working in Local Exported Project](https://forum.8thwall.com/t/image-tracking-not-working-in-local-exported-project/8734)
**Author:** [@WhizCo\_in](https://forum.8thwall.com/u/WhizCo_in)\ **Replies:** 1\ **Last updated:** [February 5, 2026, 2:07am UTC](https://forum.8thwall.com/t/image-tracking-not-working-in-local-exported-project/8734 "2026-02-05T02:07:38Z")
Hi 8th Wall Support Team, I’m currently working with an exported 8th Wall project and testing it locally, but I’m facing an issue specifically with Image Tracking. According to the documentation, image tracking should … --- ## [Lightship Map Module orientation](https://forum.8thwall.com/t/lightship-map-module-orientation/593)
**Author:** [@mihir\_m](https://forum.8thwall.com/u/mihir_m)\ **Replies:** 4\ **Last updated:** [February 4, 2026, 7:23am UTC](https://forum.8thwall.com/t/lightship-map-module-orientation/593 "2026-02-04T07:23:51Z")
I am trying to utilise the Niantic Lightship Maps module to create an experience that shows users different places based on latitude and longitude data passed to the user via an API. Currently, the orientation of the map… --- ## [Runtime error message on play mode](https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533)
**Author:** [@Amy\_Boulton](https://forum.8thwall.com/u/Amy_Boulton)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 1:55pm UTC](https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533 "2026-01-30T13:55:09Z")
Hi, I need some help to understand and troubleshoot an error message that come up when I’m on play mode in my experience. Please see screenshot attached. Thanks --- ## [Is there way to continue to use Studio (desktop or local-hosted web version) after Feb 2026?](https://forum.8thwall.com/t/is-there-way-to-continue-to-use-studio-desktop-or-local-hosted-web-version-after-feb-2026/8718)
**Author:** [@k\_y](https://forum.8thwall.com/u/k_y)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 4:05am UTC](https://forum.8thwall.com/t/is-there-way-to-continue-to-use-studio-desktop-or-local-hosted-web-version-after-feb-2026/8718 "2026-01-30T04:05:40Z")
Continuing the discussion from Buildable Code Export is now available: Or any open source tools that can replace Studio and have strong world tracking functions? Many thanks. --- ## [Does the 8th Wall have a limit on simultaneous of users accesses at same time?](https://forum.8thwall.com/t/does-the-8th-wall-have-a-limit-on-simultaneous-of-users-accesses-at-same-time/8698)
**Author:** [@Pedro\_LO](https://forum.8thwall.com/u/Pedro_LO)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 8:44pm UTC](https://forum.8thwall.com/t/does-the-8th-wall-have-a-limit-on-simultaneous-of-users-accesses-at-same-time/8698 "2026-01-29T20:44:54Z")
Does the 8th Wall have a limit on simultaneous of users accesses at same time? --- ## [Project History Export from 8th Wall Editor?](https://forum.8thwall.com/t/project-history-export-from-8th-wall-editor/8715)
**Author:** [@Laron\_Walker](https://forum.8thwall.com/u/Laron_Walker)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 8:44pm UTC](https://forum.8thwall.com/t/project-history-export-from-8th-wall-editor/8715 "2026-01-29T20:44:11Z")
Is there any way to export our project commit history and logs? --- ## [White Label subscription status not updating and cannot be edited](https://forum.8thwall.com/t/white-label-subscription-status-not-updating-and-cannot-be-edited/8729)
**Author:** [@artgital\_artgital](https://forum.8thwall.com/u/artgital_artgital)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 8:23pm UTC](https://forum.8thwall.com/t/white-label-subscription-status-not-updating-and-cannot-be-edited/8729 "2026-01-29T20:23:59Z")
Hi, I have an active White Label subscription on one of my projects, but the subscription status does not seem to be updating correctly. The UI still shows: “Status: Active” “Duration: Ongoing – Renews on 1/19/2026 a… --- ## [Is there a way to manually load specific image markers in Studio?](https://forum.8thwall.com/t/is-there-a-way-to-manually-load-specific-image-markers-in-studio/8731)
**Author:** [@Keita\_Asahi](https://forum.8thwall.com/u/Keita_Asahi)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 8:10pm UTC](https://forum.8thwall.com/t/is-there-a-way-to-manually-load-specific-image-markers-in-studio/8731 "2026-01-29T20:10:27Z")
Hello, Our team is currently using Studio to build a project that uses a large number of similar images as markers. Right now, we have a working setup with image markers set to Auto Load. However, to improve tracking a… --- ## [Self-Hosted Migration: Is XR Extras required? (Not mentioned in docs)](https://forum.8thwall.com/t/self-hosted-migration-is-xr-extras-required-not-mentioned-in-docs/8723)
**Author:** [@kosuke\_yanagi](https://forum.8thwall.com/u/kosuke_yanagi)\ **Replies:** 2\ **Last updated:** [January 29, 2026, 7:46pm UTC](https://forum.8thwall.com/t/self-hosted-migration-is-xr-extras-required-not-mentioned-in-docs/8723 "2026-01-29T19:46:11Z")
Hi, I’m preparing to migrate my self-hosted project following the guide at: Self Hosted Projects | 8th Wall The documentation explains how to replace the hosted engine with the distributed binary (xr.js), but I noticed… --- ## [Seeking Guidance on Replacing 8th Wall Image Tracking with a Third-Party Solution](https://forum.8thwall.com/t/seeking-guidance-on-replacing-8th-wall-image-tracking-with-a-third-party-solution/8699)
**Author:** [@Ksarvin](https://forum.8thwall.com/u/Ksarvin)\ **Replies:** 8\ **Last updated:** [January 27, 2026, 5:20am UTC](https://forum.8thwall.com/t/seeking-guidance-on-replacing-8th-wall-image-tracking-with-a-third-party-solution/8699 "2026-01-27T05:20:05Z")
Greetings. As 8th Wall’s image tracking will be discontinued this March—making it impossible to manage image targets—I’m exploring third-party alternatives to replace native 8th Wall image tracking. I’m relatively new … --- ## [URL forwarding beyond closure?](https://forum.8thwall.com/t/url-forwarding-beyond-closure/8713)
**Author:** [@Zac\_Kenny](https://forum.8thwall.com/u/Zac_Kenny)\ **Replies:** 3\ **Last updated:** [January 26, 2026, 11:55pm UTC](https://forum.8thwall.com/t/url-forwarding-beyond-closure/8713 "2026-01-26T23:55:54Z")
Hi there, I’m wondering if it would be possible to set up a persisstent URL forwarding on my project URL that would work beyond the platform shutdown on Feb 28, 2026? I’ve exported my project and am setting up on my own … --- ## [How to generate target image feather file？](https://forum.8thwall.com/t/how-to-generate-target-image-feather-file/8714)
**Author:** [@menge\_wei](https://forum.8thwall.com/u/menge_wei)\ **Replies:** 1\ **Last updated:** [January 25, 2026, 1:51am UTC](https://forum.8thwall.com/t/how-to-generate-target-image-feather-file/8714 "2026-01-25T01:51:52Z")
Hello： I have completed the project migration work. The World Effect project is working without issues, but the Target Image project isn’t functioning properly. I suppose the Target Image project might need to generate … --- ## [Web VPS, Alternatives?](https://forum.8thwall.com/t/web-vps-alternatives/8667)
**Author:** [@Valentin\_Sysel](https://forum.8thwall.com/u/Valentin_Sysel)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 7:06am UTC](https://forum.8thwall.com/t/web-vps-alternatives/8667 "2026-01-19T07:06:24Z")
Hi, We are looking for an alternative to Web VPS, as this service will no longer be available after february 2027. Does anyone know of any alternatives for web-based VPS (without app installation that works on Android a… --- ## [Studio - Scene changes are not commited + Missing asset on production](https://forum.8thwall.com/t/studio-scene-changes-are-not-commited-missing-asset-on-production/8654)
**Author:** [@Javier\_Velazquez\_Tr2](https://forum.8thwall.com/u/Javier_Velazquez_Tr2)\ **Replies:** 1\ **Last updated:** [January 12, 2026, 7:54pm UTC](https://forum.8thwall.com/t/studio-scene-changes-are-not-commited-missing-asset-on-production/8654 "2026-01-12T19:54:09Z")
Hey, I wanted to get some support to resolve the following two issues: For the last couple of days there seem to be ‘pending’ changes on my main Scene that cannot be committed. I tried many many times and even though t… --- ## [Error during loading xrweb](https://forum.8thwall.com/t/error-during-loading-xrweb/8674)
**Author:** [@Berke\_Oztekin](https://forum.8thwall.com/u/Berke_Oztekin)\ **Replies:** 3\ **Last updated:** [January 9, 2026, 6:31pm UTC](https://forum.8thwall.com/t/error-during-loading-xrweb/8674 "2026-01-09T18:31:24Z")
Today, all my 8th wall projects started giving this error “Error during loading xrweb“. Can you please clarify this point? --- ## [AR Graffiti App using 8th Wall](https://forum.8thwall.com/t/ar-graffiti-app-using-8th-wall/8677)
**Author:** [@Sarah\_Lindinger](https://forum.8thwall.com/u/Sarah_Lindinger)\ **Replies:** 2\ **Last updated:** [January 6, 2026, 9:14pm UTC](https://forum.8thwall.com/t/ar-graffiti-app-using-8th-wall/8677 "2026-01-06T21:14:21Z")
Hey everyone, we’re working on a university project where we’re trying to build an AR graffiti app using 8th Wall, but we’re currently pretty stuck. Our main issues are: We can’t seem to find any (working) modules a… --- ## [Imagetarget dispatch only when successfully found](https://forum.8thwall.com/t/imagetarget-dispatch-only-when-successfully-found/8652)
**Author:** [@Peng\_Han\_Kum](https://forum.8thwall.com/u/Peng_Han_Kum)\ **Replies:** 1\ **Last updated:** [January 6, 2026, 7:10pm UTC](https://forum.8thwall.com/t/imagetarget-dispatch-only-when-successfully-found/8652 "2026-01-06T19:10:36Z")
Dear George, as title, I am trying to build a treasure hunt game, where I have a giant mural and the children are going around looking for treasures that pop out when image target meets. I realise that although unseen … --- ## [VPS activation Issues](https://forum.8thwall.com/t/vps-activation-issues/8343)
**Author:** [@Vladimir\_Storm](https://forum.8thwall.com/u/Vladimir_Storm)\ **Replies:** 25\ **Last updated:** [January 5, 2026, 9:55am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343 "2026-01-05T09:55:39Z")
hi c: I have an issue with the VPS scans we have 6 locations to activate in Zurich for a project due to the next week but many of the scans activation failed despite the fact that we followed the guidelines for examp… --- ## [How to get the appkey](https://forum.8thwall.com/t/how-to-get-the-appkey/8641)
**Author:** [@jen\_yung](https://forum.8thwall.com/u/jen_yung)\ **Replies:** 2\ **Last updated:** [January 3, 2026, 10:33am UTC](https://forum.8thwall.com/t/how-to-get-the-appkey/8641 "2026-01-03T10:33:32Z")
how to get the appkey？ --- ## [Lost all credits I've paid for!](https://forum.8thwall.com/t/lost-all-credits-ive-paid-for/8664)
**Author:** [@Maartje\_Simons](https://forum.8thwall.com/u/Maartje_Simons)\ **Replies:** 0\ **Last updated:** [January 1, 2026, 1:18pm UTC](https://forum.8thwall.com/t/lost-all-credits-ive-paid-for/8664 "2026-01-01T13:18:47Z")
Hi, I bought credits but now they are all gone! What happened? --- ## [Shaking objects](https://forum.8thwall.com/t/shaking-objects/7356)
**Author:** [@Alice\_O](https://forum.8thwall.com/u/Alice_O)\ **Replies:** 5\ **Last updated:** [December 30, 2025, 9:49am UTC](https://forum.8thwall.com/t/shaking-objects/7356 "2025-12-30T09:49:32Z")
Hello, I have a scene with planes and UI buttons, I did some tests a few weeks ago and since last week, the objects shakes a lot more and don’t stay in place. I wanted to test with the cloud editor, because for some tes… --- ## [VPS Activated Location Add Rescans](https://forum.8thwall.com/t/vps-activated-location-add-rescans/8422)
**Author:** [@Richard\_Price](https://forum.8thwall.com/u/Richard_Price)\ **Replies:** 4\ **Last updated:** [December 30, 2025, 4:08am UTC](https://forum.8thwall.com/t/vps-activated-location-add-rescans/8422 "2025-12-30T04:08:40Z")
So I have number of local VPS locations that have been activated but the scans are poor quality or not very complete. I have added additional scan using Scaniverse GSB but I am unsure how to get the VPS model to update … --- ## [Swap Texture in model on click](https://forum.8thwall.com/t/swap-texture-in-model-on-click/8413)
**Author:** [@Things\_That\_Move](https://forum.8thwall.com/u/Things_That_Move)\ **Replies:** 9\ **Last updated:** [December 27, 2025, 2:33pm UTC](https://forum.8thwall.com/t/swap-texture-in-model-on-click/8413 "2025-12-27T14:33:28Z")
I have three textures for my model. I want to change the complete texture for the whole model every time I click on the button, from texture A to B then to C, like changing clothes on it. How can I make that happen? I kn… [Next page](https://forum.8thwall.com/c/support/8.md?page=1)