# Audio doesn't play unless initial touch on mobile devices

**URL:** <https://forum.8thwall.com/t/audio-doesnt-play-unless-initial-touch-on-mobile-devices/4731>\
**Category:** Technical Support\
**Tags:** general\
**Created:** [February 7, 2025, 5:22am UTC](https://forum.8thwall.com/t/audio-doesnt-play-unless-initial-touch-on-mobile-devices/4731 "2025-02-07T05:22:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jonathan\_Ong](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@Jonathan\_Ong](https://forum.8thwall.com/u/Jonathan_Ong)\
**Post date:** [February 7, 2025, 5:22am UTC](https://forum.8thwall.com/t/audio-doesnt-play-unless-initial-touch-on-mobile-devices/4731/1 "2025-02-07T05:22:18Z")

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Hi, I’ve received a feedback that my audio doesn’t play upon initial loading from the mobile web browser, until it receives a touch feedback from the player. This has been brought up during the TRC submission, but I don’t know how to solve this and I notice it in other apps. It’s not a big issue for me, but it is a hard requirement for the store submission.

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**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\
**Post date:** [February 7, 2025, 4:25pm UTC](https://forum.8thwall.com/t/audio-doesnt-play-unless-initial-touch-on-mobile-devices/4731/2 "2025-02-07T16:25:47Z")

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Hi Jonathan,

This is a security feature of the browser to prevent audio from playing before the user has interacted with the page. I suggest integrating the [Splash Screen sample project](https://www.8thwall.com/8thwall/splash-screen) that ensures the user taps to continue before running the rest of your experience.

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**Author:** ![Hilary\_Tsai1](https://avatars.discourse-cdn.com/v4/letter/h/45deac/32.png) [@Hilary\_Tsai1](https://forum.8thwall.com/u/Hilary_Tsai1)\
**Post date:** [March 28, 2025, 8:13am UTC](https://forum.8thwall.com/t/audio-doesnt-play-unless-initial-touch-on-mobile-devices/4731/3 "2025-03-28T08:13:58Z")

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Hi! To piggyback off this thread, I implemented a splash screen where the user has to tap once to interact, but apparently it requires a second tap after the splash screen clears to activate sound. Is that expected behavior?

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**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\
**Post date:** [March 28, 2025, 3:57pm UTC](https://forum.8thwall.com/t/audio-doesnt-play-unless-initial-touch-on-mobile-devices/4731/4 "2025-03-28T15:57:47Z")

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I believe this is expected, however I’ll check with the team to see if this is something we can improve on.