# iOS Requesting Camera Access after Already Granted

**URL:** <https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174>\
**Category:** Technical Support\
**Tags:** ios, ar-camera, browser-permissions\
**Created:** [July 23, 2024, 5:04pm UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174 "2024-07-23T17:04:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Matthew\_Tidridge](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@Matthew\_Tidridge](https://forum.8thwall.com/u/Matthew_Tidridge)\
**Post date:** [July 23, 2024, 5:04pm UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174/1 "2024-07-23T17:04:26Z")

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Hello, We noticed yesterday our app started showing a page saying:

“RELOAD THE PAGE AND ENABLE CAMERA ACCESS  
Ensure camera access is allowed in Google Chrome app settings”

Even after giving camera permissions and verifying camera access is allowed in settings.

The error is inconsistent and pops up maybe 70% of the time and will not go away. Occasionally restarting the phone or going through the screen multiple times eventually it will work.

Only seen on iOS devices running iOS 17.5.1 (but tested on about 4 devices with the same results).

React  
aframe:1.4.1  
8thwall.xrextras  
8thwall.landing-page  
aframe-extras-7.2.0.min.js

> **[RPReplay\_Final1721741954.MOV](https://drive.google.com/file/d/1AVqTldz1T6PtDxGDdA9jhIDxfv5I9kq9/view?usp=sharing)**
>
> Google Drive file.

Thanks,  
Matt

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**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\
**Post date:** [July 23, 2024, 7:53pm UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174/2 "2024-07-23T19:53:03Z")

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Would you mind sharing your code? Hard to say what it is from the video alone.

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**Author:** ![Matthew\_Tidridge](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@Matthew\_Tidridge](https://forum.8thwall.com/u/Matthew_Tidridge)\
**Post date:** [July 23, 2024, 8:14pm UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174/3 "2024-07-23T20:14:31Z")

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Hi George, Thanks for reaching out. We are consistently getting this Warning when this message pops up:  
 ![Screenshot 2024-07-23 161153](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/1X/c72750aeef86578f017db5aafc411b6d1436cf5b.png)

The repo is on 8th Wall and I’m more than happy to add you to it if you think you’d be able to take a look. We would really appreciate it as we’re trying to launch this week.

Matt

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**Author:** ![Juho\_Puurunen](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Juho\_Puurunen](https://forum.8thwall.com/u/Juho_Puurunen)\
**Post date:** [October 31, 2024, 9:08am UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174/4 "2024-10-31T09:08:58Z")

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So is there any fix for this? I have this three.js image target application that works super fine on android, but all iOS devices are asking camera permission repeatedly and after finally showing the ar features it crashes the page.

```html
<meta name="8thwall:renderer" content="threejs:123">

<meta name="8thwall:package" content="@8thwall.xrextras">

<meta name="8thwall:package" content="@8thwall.landing-page">

<!-- Other external scripts and meta tags can also be added. -->

<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=no">

<meta name="apple-mobile-web-app-capable" content="yes">

<script src="//cdn.rawgit.com/mrdoob/three.js/r123/examples/js/loaders/GLTFLoader.js"></script>

<script src="//cdnjs.cloudflare.com/ajax/libs/tween.js/16.3.5/Tween.min.js"></script>

```

this is the head, and otherwise the application is pretty basic from the three.js flyer project with just some custom html and javascript logic.

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<div class="post-metadata">

**Author:** ![Juho\_Puurunen](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Juho\_Puurunen](https://forum.8thwall.com/u/Juho_Puurunen)\
**Post date:** [October 31, 2024, 9:34am UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174/5 "2024-10-31T09:34:44Z")

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Alright, I’m going to reply myself as I found a solution. I want to provide here if someone else finds their way here from iOS problems with three.js and 8thwall. So adding this in app.js solved the camera permission issue and crashing:

```javascript
// Check if running on iOS and apply fixes if needed
const IS_IOS = /^(iPad|iPhone|iPod)/.test(window.navigator.platform) ||
               (/^Mac/.test(window.navigator.platform) && window.navigator.maxTouchPoints > 1)
if (IS_IOS) {
  window.createImageBitmap = undefined // Disable createImageBitmap on iOS to avoid crashes
}

```

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<div class="post-metadata">

**Author:** ![Darya\_Ramezani](https://avatars.discourse-cdn.com/v4/letter/d/3d9bf3/32.png) [@Darya\_Ramezani](https://forum.8thwall.com/u/Darya_Ramezani)\
**Post date:** [August 10, 2025, 11:04pm UTC](https://forum.8thwall.com/t/ios-requesting-camera-access-after-already-granted/2174/6 "2025-08-10T23:04:44Z")

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hey, I tried and added your piece of code to app.js, but the issue still persists. did you find any other solutions?