# Issue testing image tracking on phone

**URL:** <https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136>\
**Category:** Technical Support\
**Tags:** image-targets\
**Created:** [June 20, 2025, 6:25pm UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136 "2025-06-20T18:25:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Alvaro\_Baisman](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@Alvaro\_Baisman](https://forum.8thwall.com/u/Alvaro_Baisman)\
**Post date:** [June 20, 2025, 6:25pm UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136/1 "2025-06-20T18:25:15Z")

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I am having a hard time getting a QR code to generate so i can test an image. I tried directly in the test image feature as well as connecting my device. QR code just wont generate. How can i test an image ahead of time?

 ![20250620_104221](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/4/42e2621c2c15ad33fd095ec6fcfe6a7688b39d66.jpeg)

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**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\
**Post date:** [June 20, 2025, 6:45pm UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136/2 "2025-06-20T18:45:55Z")

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Hi, welcome to the forum!

If you open the browser’s console do you see any errors? Does the “Connect Device” QR code have the same issue?

Also looks like you’re using Edge, can you try with Chrome?

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**Author:** ![Alvaro\_Baisman](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@Alvaro\_Baisman](https://forum.8thwall.com/u/Alvaro_Baisman)\
**Post date:** [June 20, 2025, 9:11pm UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136/3 "2025-06-20T21:11:44Z")

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Hey George!

Yeah there’s lot of errors. It does have the same issue in Connect Device. I also tried in Chrome and it did not work,

 ![image](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/5/54cc8475329914261893ef55fdabccbb997b4cf2.png)

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**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\
**Post date:** [June 23, 2025, 3:45pm UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136/4 "2025-06-23T15:45:43Z")

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The team is looking into this now.

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**Author:** ![Alvaro\_Baisman](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@Alvaro\_Baisman](https://forum.8thwall.com/u/Alvaro_Baisman)\
**Post date:** [June 24, 2025, 2:08am UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136/5 "2025-06-24T02:08:51Z")

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It is working now. I suspect the issue was I was testing this on my work wifi, which has security protocols that likely blocked the experience from loading. Thanks!

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**Author:** ![system](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/9/9212a857458f1b03a6accb129e0f8cbea408e3e5.png) [@system](https://forum.8thwall.com/u/system)\
**Post date:** [June 28, 2025, 2:09am UTC](https://forum.8thwall.com/t/issue-testing-image-tracking-on-phone/7136/6 "2025-06-28T02:09:48Z")

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Closed on June 28, 2025, 2:09am UTC

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