# Reactivate account, no answer from support. Urgent Help!

**URL:** <https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633>\
**Category:** Admin & Billing Support\
**Created:** [September 3, 2024, 7:39pm UTC](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633 "2024-09-03T19:39:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Rod\_Hurtado](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@Rod\_Hurtado](https://forum.8thwall.com/u/Rod_Hurtado)\
**Post date:** [September 3, 2024, 7:39pm UTC](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633/1 "2024-09-03T19:39:11Z")

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Hi, my account was inactive, and I tried to make a payment to reactivate it and access my projects. However, after completing the payment, I received a message instructing me to contact support and billing. I’ve sent several emails but haven’t received a response. This is an emergency situation, and I urgently need assistance. Can anyone help me?

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**Author:** ![TonyT](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/tonyt/32/88_2.png) [@TonyT](https://forum.8thwall.com/u/TonyT)\
**Post date:** [September 3, 2024, 8:31pm UTC](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633/2 "2024-09-03T20:31:32Z")

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Hello, I see that the team has replied to the support ticket you opened (the office was closed yesterday as it was a US Holiday). Let’s please continue the conversation over there.

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**Author:** ![Rod\_Hurtado](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@Rod\_Hurtado](https://forum.8thwall.com/u/Rod_Hurtado)\
**Post date:** [September 3, 2024, 9:41pm UTC](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633/3 "2024-09-03T21:41:48Z")

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Thanks Tony

Just answered you.

Many thanks

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**Author:** ![system](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/9/9212a857458f1b03a6accb129e0f8cbea408e3e5.png) [@system](https://forum.8thwall.com/u/system)\
**Post date:** [September 7, 2024, 9:42pm UTC](https://forum.8thwall.com/t/reactivate-account-no-answer-from-support-urgent-help/2633/4 "2024-09-07T21:42:37Z")

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