# Runtime error message on play mode

**URL:** <https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533>\
**Category:** Technical Support\
**Created:** [November 11, 2025, 11:46am UTC](https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533 "2025-11-11T11:46:05Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Amy\_Boulton](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/amy_boulton/32/2320_2.png) [@Amy\_Boulton](https://forum.8thwall.com/u/Amy_Boulton)\
**Post date:** [November 11, 2025, 11:46am UTC](https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533/1 "2025-11-11T11:46:05Z")

</div>

Hi,

I need some help to understand and troubleshoot an error message that come up when I’m on play mode in my experience. Please see screenshot attached.

Thanks

 ![Skärmbild 2025-11-05 142823](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/9/98369a856ab4a9c8fb30ceb23b5a5f247df41a17.png)

---

<div class="post-metadata">

**Author:** ![Evan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/evan/32/431_2.png) [@Evan](https://forum.8thwall.com/u/Evan)\
**Post date:** [December 5, 2025, 10:44pm UTC](https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533/2 "2025-12-05T22:44:48Z")

</div>

are you seeing this in the browser or desktop app?

---

<div class="post-metadata">

**Author:** ![Amy\_Boulton](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/amy_boulton/32/2320_2.png) [@Amy\_Boulton](https://forum.8thwall.com/u/Amy_Boulton)\
**Post date:** [January 30, 2026, 1:55pm UTC](https://forum.8thwall.com/t/runtime-error-message-on-play-mode/8533/3 "2026-01-30T13:55:09Z")

</div>

On the desktop app

adding extra characters here (ignore)