# Simulator glitching / not opening on ios device - Portal Template **URL:** \ **Category:** Technical Support\ **Tags:** studio\ **Created:** [April 2, 2025, 4:06am UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857 "2025-04-02T04:06:09Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Julia\_LeClair](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Julia\_LeClair](https://forum.8thwall.com/u/Julia_LeClair)\ **Post date:** [April 2, 2025, 4:06am UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/1 "2025-04-02T04:06:09Z")
I’m trying to hack-if this template from the project resources ([Studio: Splats | 8th Wall | 8th Wall](https://www.8thwall.com/8thwall/splats)), but whenever I play it in the simulator, it won’t work as described or shown. The door is often too small, or the animation won’t play. Is it possible its because I have a newer device? Are there settings on my phone preventing it? Essentially, I am trying to just make a portal into my own world with my own .glb files without the coding aspect. Thank you for any of your help! ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [April 2, 2025, 4:38pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/2 "2025-04-02T16:38:41Z")
Hi, welcome to the forums! Can you share a video of the issue you’re facing? I tested our sample project with an iPhone 15 Pro Max and didn’t see anything strange. There shouldn’t be any weird behaviors especially with newer devices. ---
**Author:** ![Julia\_LeClair](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Julia\_LeClair](https://forum.8thwall.com/u/Julia_LeClair)\ **Post date:** [April 7, 2025, 5:32pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/3 "2025-04-07T17:32:40Z")
Hi! Thank you for reaching out to help! I figured out that it was glitching due to having the live sync enabled - as soon as I turned it off the simulation started to work again! ---
**Author:** ![Julia\_LeClair](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Julia\_LeClair](https://forum.8thwall.com/u/Julia_LeClair)\ **Post date:** [April 9, 2025, 8:15pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/4 "2025-04-09T20:15:40Z")
Hi again, Another question - now my simulator just shows as a white screen despite it working previously - is this a chance that my project might be corrupted? ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [April 9, 2025, 8:43pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/5 "2025-04-09T20:43:58Z")
You most likely have an invalid component in your project. Do you see any errors in the console? ---
**Author:** ![Julia\_LeClair](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Julia\_LeClair](https://forum.8thwall.com/u/Julia_LeClair)\ **Post date:** [April 9, 2025, 8:51pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/6 "2025-04-09T20:51:48Z")
Hi George, I do have an error - although I am not sure what it means by chance do you? ![Image 2025-04-09 at 4.50 PM](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/4/451fe3c5f877877e26cab2e942d84cd009ce7eaa.jpeg) ---
**Author:** ![Julia\_LeClair](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@Julia\_LeClair](https://forum.8thwall.com/u/Julia_LeClair)\ **Post date:** [April 9, 2025, 8:59pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/7 "2025-04-09T20:59:06Z")
Thank you for the push in the right direction - I realized its because we tried to add in physics to a 2D object which isn’t possible - crashed the whole project. Thank you! ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [April 9, 2025, 9:00pm UTC](https://forum.8thwall.com/t/simulator-glitching-not-opening-on-ios-device-portal-template/5857/8 "2025-04-09T21:00:05Z")
No problem. 🙂 Lemme know if you run into anything else.