# Video not playing on ios

**URL:** <https://forum.8thwall.com/t/video-not-playing-on-ios/913>\
**Category:** Technical Support\
**Created:** [March 28, 2024, 9:59pm UTC](https://forum.8thwall.com/t/video-not-playing-on-ios/913 "2024-03-28T21:59:52Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Ian](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/ian/32/430_2.png) [@Ian](https://forum.8thwall.com/u/Ian)\
**Post date:** [March 29, 2024, 4:56pm UTC](https://forum.8thwall.com/t/video-not-playing-on-ios/913/4 "2024-03-29T16:56:44Z")

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I would reference this thread

> [@How to go to ar screen directly from camera QR scan](https://forum.8thwall.com/t/how-to-go-to-ar-screen-directly-from-camera-qr-scan/644):
>
> I have the starter account now. When I scan the QR code - it takes me to a web page - where I need to select a project - then it takes me to the camera AR mode. What should I do so that when the QR code is scanned - it takes me directly to the Camera AR scan mode?

You need to upgrade your plan. This may seem like it’s happening 50% of the time if the browser of your device has already cached some information. All new devices will be sent directly ot the project page if you are on starter plan still.

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