# VPS activation Issues **URL:** \ **Category:** Technical Support\ **Created:** [September 29, 2025, 3:28pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343 "2025-09-29T15:28:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Vladimir\_Storm](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/vladimir_storm/32/1374_2.png) [@Vladimir\_Storm](https://forum.8thwall.com/u/Vladimir_Storm)\ **Post date:** [September 29, 2025, 3:28pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/1 "2025-09-29T15:28:08Z")
hi c: I have an issue with the VPS scans we have 6 locations to activate in Zurich for a project due to the next week but many of the scans activation failed despite the fact that we followed the guidelines for example for this location - it just saying - contact Support. Which is very frustrating. ![scan](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/7/7e91cab0fa98c940e95e4b69bfc69b69f9a673c5.png) How can we resolve these location activations? it would be cool to have a more detailed feedback on what went wrong and what we need to do to make them work Also, who is a good person to reach out to to help to make these locations activated due to the next week? ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [September 29, 2025, 4:04pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/2 "2025-09-29T16:04:31Z")
Hi! I’d be happy to forward this to our mapping team. Could you please copy the Location ID from the Location Modal and share it with me so I can pass it along? ![ddddd](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/9/95665b278a47a6df18a0481495b1abfd182a862d.jpeg) ---
**Author:** ![Vladimir\_Storm](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/vladimir_storm/32/1374_2.png) [@Vladimir\_Storm](https://forum.8thwall.com/u/Vladimir_Storm)\ **Post date:** [September 29, 2025, 5:44pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/3 "2025-09-29T17:44:16Z")
@GeorgeButler here’s the location ID 7e75bb3e202a38b599d69dcf9531f4e2.16 let me know if i can add you on discord for DMs (that didnt work c:) or if here is a good place to resolve these issues ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [September 29, 2025, 6:06pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/4 "2025-09-29T18:06:38Z")
Thanks for sharing the ID! Let’s chat here unless it’s account related so others can benefit from the possible solution. 🙂 I’ll let you know when I have updates. ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [September 30, 2025, 11:11am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/5 "2025-09-30T11:11:58Z")
@GeorgeButler just wonder if you have any updates on this case? I wonder if we need to add more scans or create a new location and rescan it again multiple times from scratch? I wish we had a better cause of activation failure message and some potential solutions written on the page. let me know, what would be a good thing to do to resolve this 🙂 we have multiple other locations to resolve also after this ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [September 30, 2025, 6:38pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/6 "2025-09-30T18:38:31Z")
The team is currently looking into it, nothing I can share yet but feel free to share the other location IDs as well so we can take a look. ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 1, 2025, 9:09am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/7 "2025-10-01T09:09:11Z")
Hi George, Thank you for the update, as requested, here are the additional location IDs for your team to review: 43c8319a4efe3f57b666c7d65790f97b.16 84347f8db3e4357589adc8f37477cc4c.16 7e75bb3e202a38b599d69dcf9531f4e2.16 5a0ecfbe67fb38f1b5c51657e2552813.16 At this stage, we still have 2 locations pending that don’t yet have IDs. I’ll make sure to share them with you as soon as they are available. Thanks again for your support,much appreciated. ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [October 1, 2025, 4:07pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/8 "2025-10-01T16:07:58Z")
The mapping team was able to generate a mesh for the first location. However, I am concerned it may not perform as well as expected since it is a repetitive pattern on concrete rather than a standalone feature like a statue. I will go ahead and send the rest of these to the mapping team. **Are they all experiencing the same issue?** ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 3, 2025, 10:06am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/9 "2025-10-03T10:06:43Z")
Hi! Thank you! So, the problems appear to be different Manhole 1, 43c8319a4efe3f57b666c7d65790f97b.16: The scan turned out fragmented and unusable, although in our individual scans everything looked fine. It’s as if the mesh didn’t compose properly. Manhole 5, 5a0ecfbe67fb38f1b5c51657e2552813.16: It doesn’t appear on the map (edited) ---
**Author:** ![Vladimir\_Storm](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/vladimir_storm/32/1374_2.png) [@Vladimir\_Storm](https://forum.8thwall.com/u/Vladimir_Storm)\ **Post date:** [October 3, 2025, 11:18am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/10 "2025-10-03T11:18:18Z")
@GeorgeButler I just checked the location you managed to fix (location ID 7e75bb3e202a38b599d69dcf9531f4e2.16) I have couple questions about it 1. the location is still marked as not activated. why is that? is it a problem for a AR project to work? 2. the mesh looks quite incomplete how can we make it more complete in the center? do we need to make more scans ? 3. would this mesh be enough for the tracking? ![Screenshot 2025-10-03 131104-11](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/3/391e39da4fddd1f5a73fd912fd9cd6eb931a1a4b.png) update: surprisingly the mesh looks different when exported into the editor o: ![Screenshot 2025-10-03 133503-11](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/0/0e46403f463f4f03c24567d8678818938141c3d7.jpeg) ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [October 3, 2025, 6:20pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/11 "2025-10-03T18:20:41Z")
I’ll look into why it’s not marked as activated. Additionally the meshes are just a visual representation and don’t always reflect all of the data that VPS uses to localize. ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 4, 2025, 11:21am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/13 "2025-10-04T11:21:38Z")
About Manhole 5, we did our best but it failed activation, maybe the rain? In these case also, we are wondering if would it be better to add more scan to the existing location or creating a new one, what do you suggest? **Location Id** : 5a0ecfbe67fb38f1b5c51657e2552813.16 ![Screenshot 2025-10-04 at 13.20.22](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/8/84c200c7b1fb3ce8683afd28a01140ec408d8e7d.jpeg) ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [October 6, 2025, 4:54pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/14 "2025-10-06T16:54:20Z")
It’s likely that these locations don’t meet the standards for a Public Location. I can look further into why the activation is failing. Additionally, the mesh shouldn’t be an issue, as there’s currently a bug with mesh rendering that prevents the full mesh from displaying. The data is still there; it’s just not rendering. ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 7, 2025, 11:42am UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/15 "2025-10-07T11:42:49Z")
Thank you for your answer! Now, with more scans, it seems that the issue with Manhole 1 has been resolved, but not with **Manhole 5**. Therefore, it doesn’t appear to be a problem related to the public location itself. We are developing this project in collaboration with the **City of Zurich** , and it’s an **artistic installation** that will bring significant attention to **8th Wall**. For this reason, we kindly ask you to take another look and verify the location more thoroughly. Many people will visit the sites, and it’s very important that **Manhole 5** also works properly. ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [October 7, 2025, 6:32pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/16 "2025-10-07T18:32:12Z")
I’ve sent Manhole 5 to the Mapping Team for a second review. 🙂 ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 8, 2025, 1:22pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/17 "2025-10-08T13:22:32Z")
Thank you so much for your understanding. ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 10, 2025, 1:17pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/18 "2025-10-10T13:17:16Z")
Hi George, do you happen to have any news about location 5? Thank you! ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 14, 2025, 12:50pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/19 "2025-10-14T12:50:30Z")
Hi George, We were wondering if the Mapping Team has been able to check why Manhole 5 is still not activated. The mesh looks great, but this issue is starting to create some problems in our roadmap, and we’d really like to see it working soon. Thank you so much for your help! ---
**Author:** ![GeorgeButler](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.8thwall.com/georgebutler/32/1903_2.png) [@GeorgeButler](https://forum.8thwall.com/u/GeorgeButler)\ **Post date:** [October 14, 2025, 3:57pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/20 "2025-10-14T15:57:08Z")
The mesh is there but the location isn’t activated? Can you share a screenshot? ---
**Author:** ![Clusterduck\_Collecti](https://avatars.discourse-cdn.com/v4/letter/c/d9b06d/32.png) [@Clusterduck\_Collecti](https://forum.8thwall.com/u/Clusterduck_Collecti)\ **Post date:** [October 15, 2025, 5:09pm UTC](https://forum.8thwall.com/t/vps-activation-issues/8343/21 "2025-10-15T17:09:36Z")
![Screenshot 2025-10-15 at 19.08.03](https://us1.discourse-cdn.com/flex019/uploads/x8thwall/original/2X/f/f641ef28cb73044831de3b2def20524a6f6871ec.jpeg) Here is the location id 5a0ecfbe67fb38f1b5c51657e2552813.16 [Next page](https://forum.8thwall.com/t/vps-activation-issues/8343.md?page=2)