Billing Enquiry - Mid Month Cancelations

🛠️ Admin & Billing Support
1

TLDR; Do you pay for a full month if you schedule a project to end mid month?

We are planning on purchasing a short term licence for an upcoming project and I’d just like to clarify something.

If we purchase a Monthly licence package ($700) for a campaign that will run 1.5 months, as in 15th April to 31st May, would we be charged for the full two months or would the second month package be based on days used ($350)?

Thank you for your assistance with this

2

Hello!

Our payment processor, Stripe, will automatically prorate the cost if the license doesn’t run for a full month. For example:

  • Jan 1: Purchase monthly license for $700
  • Before Feb 1: Set the end date to Feb 15
  • Feb 1: Prorated renewal for Feb 1–Feb 15 (~$350)

However, if you wait until after Feb 1 to set the end date, the renewal will charge for a full additional month.

1 Like
3

Great! Thank you for this and the quick reply :folded_hands:

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