Unable to Transfer Commercial License Between Completed and New Client Projects

šŸ› ļø Admin & Billing Support
1

Hello

I am currently managing multiple client-based XR projects; each with different lifecycles some are in development, some are live & others have already completed their campaigns. :innocent: I am running into a license management issue thatā€™s becoming increasingly difficult to handle as an agency juggling several workspaces.

One of my client projects has wrapped up successfully & I now want to shift that commercial license to a new clientā€™s project under the same 8thWall account. :slightly_smiling_face:However; there seems to be no straightforward option to transfer, pause / reassign the license from the completed project to the new one. As it stands, I would need to purchase a new commercial license; even though one is sitting idle & unused. :thinking:

This model works fine for developers managing one / two long-term projects, but for studios or freelancers working with fast-moving, short-cycle campaigns , it becomes expensive & inefficient. Ideally; there should be a way to:

  • Reassign a license between workspaces tied to the same account.
  • Pause billing for inactive projects.
  • Schedule transfers between project licenses without service disruption.

Is there a current feature that supports this kind of flexibility? :thinking: Or does this require direct intervention from support? If not; Iā€™d love to suggest this as a future enhancement something like a license pool or rotation option for verified agencies. Checked https://www.8thwall.com/docs/getting-started/quick-start-guide-Mlops Course guide related to this and found it quite informative.

Iā€™ve gone through the billing documentation, but couldnā€™t find an exact match for this use case.

Thank you !! :slightly_smiling_face:

2

Thanks for sharing your experience, and I totally understand how managing multiple short-cycle XR campaigns can get tricky from a licensing perspective.

To clarify, commercial licenses in 8th Wall are tied to billing operations and donā€™t impact the actual project functionality. There currently isnā€™t a concept of an ā€œunusedā€ commercial license. Our recommended approach is to set an end date for each commercial license when you purchase it to ensure it doesnā€™t renew longer than needed. Once a campaign wraps up, a new license would need to be purchased for the next project.

You can find more information about how commercial licenses work and how to manage them in our documentation here: Commercial Licenses and Campaigns

That said, we really appreciate your feedbackā€”itā€™s a great suggestion for studios and agencies working with multiple clients. Iā€™ve passed your comments along to the product team as a potential feature enhancement.

Let us know if you have any other questions!