Animation issue in AR project

🧑‍💻 Technical Support
1

Hello, everyone
I need your help
I have AR project.
I have one model with an animation bu both android and iphone show this same issue when the animation starts T
he woman stretches out and the tre grows in a strange way without most of the leaves.
it works OK in 3D but not AR. this issue only happened in AR
I’m wondering if this was an issue on code or if its the object itself? It only has that problem in the AR view on the portal.

I think, that’s because of skeleton issue, but not sure.
you can check the issue directly - https://staging.trivverportal.com/powerofwomen?asset=1589
looking forward to hearing from you soon.
Thank you.

2

I was able to reproduce the issue on my iPhone as well. This doesn’t seem like a problem caused by using AR. Could it be that the AR view uses a different model than the 3D view?

3

Thank you for your interest.
I am using the same model in AR and 3D view. As I mentioned above , it works in 3D view, but not AR.
I’m not sure what is the cause.
Kindly check and let me know your advice.
Thank you in advance.

4

Is this project self-hosted? If not could you land your changes and share the project with the support workspace?