Hi Again, I have All done (animation with image target, audio sync with image target) an splash screen to unlock sound. but just happen first time in browser or in incognite mode . then sound doen’t play!! what can I do?? (in Incognite mode the sound plays ever!) cache problem? how can solve it?
Can you share more information about which devices and browser you’re seeing the issue with?
Iphone 12 with Chrome and safari. I have and splash screen to unlock audio, the audio just work first time of landing.
Can you share a link to the project or share the project with the support workspace?
yes, the image target is same I have it as Main Image to make easier. The Animation and the sounds goes together when Image target is found. but if I Re-scan again , audio is not working (unless I open the project in incognito mode ) is like the project just work first time you open it. 8th Wall
That link isn’t accessible. Can you share the project so we can take a look?
Im trying to share but in the link name appears “doesn’t exist” this is my entore project url Qbert 3D! | Protectores Dep | 8th Wall
I already Share my project with Support Space, can you check what is happen? All works fine just the First time. second and more times audio isn’t available (unless we play it in incognite mode)
I’ll take a look, and see if there’s a potential bug.
I really appreciate Thah
Hi George Bush, did you get my shared project?
I did, didn’t notice anything that stands out to me so the engineering team is looking into it. I don’t have any estimations for when things will be fixed but I can definitely say it’s on the radar to improve Audio as a whole.
its because we need to force to load from zero, the project every time we scan the code. do you know how to do that? not loading from the cache