Purchased Commercial license last night, splash screen won't disappear

🛠️ Admin & Billing Support
1

Hi there - great to see the news about the new tier for Commercial licenses! Yesterday we purchased a Commercial license for our project which is being used at a morning event today (it has already started).

I configured the splash screen for our Studio project this morning, but the 8th Wall loading splash screen seems to have received a change to it and still appears on our experience before our own loader appears. I don’t think it’s a technical bug with how I implemented it, but open to that answer if it’s nothing to do with the updated 8th Wall loader :slight_smile:

Unfortunately for us, it’s a professional networking event and it’s not so professional to have this up (specifically the reference to building a game) considering it’s a paid license. Any advice since the event has already started and will be over by the time we get some help?

Thanks!

2

Hi, welcome to the forums!

IIRC, the Splash Screen is baked in at Build time. Can you try rebuilding your project and then landing and publishing? You can just add a comment to your code somewhere.

3

Yes, I landed & published several times this AM trying to “push” a new build thinking there was maybe a delay. The behaviour is noticeably different today than how it was last night after doing the Commercial license purchase republish and our clients noticed. This screen still appears at the time of this message, for half a second before our branded splash screen appears with loader & tap to begin onboarding message.

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4

Can you share your project with the support workspace so I can take a look?