Studio: All Components gone in every version after going one version back

[Fabian_Weber]

Hi everyone,

on the final steps after spending hours on a project, we just lost every component on every object in every scene in the Studio. Only the empty objects with their locations and our files are still there. Everything would need to be connected and modified again.

We experienced this issue after going back one version through project history > go to commit. Now there seems to be no way back, because the same issue stays in every version before and after.

Does anyone know a way to get our work back?
Is it possible to get a full back-up from the technical support?

To not get the same issue in the future again, we would have to duplicate projects from time to time … but we didn’t before on this project, so we would be really thankful for help here

The project with issues: Ilna Ewers-Wunderwald | FrauenOrteNRW | 8th Wall

[Evan]

Can you please share the project with support so we can take a look in more detail?

[Fabian_Weber]

Thank you. Now i shared the project with support.

[Evan]

It doesn’t look like any work was lost here, but it does seem like assets were unlinked when reorganizing into subfolders. I went ahead and relinked all of the assets for you. Be sure to sync changes and let me know if the project is back in it’s expected state.

I noticed your assets are quite big - they are very simple 3D models but each one is >3MB, due to the texture size. I would highly recommend reducing this down to 512x512 or 1024x1024 to ensure the project does not crash on mobile devices. You can do this in the 8th Wall asset viewer once selecting the 3D Model: