Hi all, I have been facing a problem with āvideo recordingā. After having the video recorded, the processing time lasts forever and nothing happens. So that, Iām not able to see the preview of the video. Please note that this happens only on iOS, it is not the case on Android. I have also attached a video that you could understand it better. I hope getting a suggestion on that soon. Thanks for your time in advance!
Hi Berke,
How long are you waiting for the video to process? Video data is captured a bit differently between devices, some devices need to go through an extra step to convert the video to a standard format.
You might consider setting a max duration and dimension to help improve processing times. For example:
<xrextras-capture-config max-duration-ms="5000" max-dimension="720"></xrextras-capture-config>
Hi Evan,
Thank you for your quick reply on that.
Actually, the video processing doesnāt finish and seems like it lasts forever and after some minutes it ends up with showing an error like in the following image.
Iāll definitely try the suggestion that you mentioned. But, it seems like it isnāt related to duration of the video recorded since, it doesnāt process it even it is a 2 second video.
I would appreciate it, if you could suggest me another solution by looking at the image that shows the error. Thanks in advance!
Best,
Thanks for sharing more detail - what device and version of iOS are you using?
Let me get these details from my team members since, Iām testing on Android and it works fine. Thanks!
Hi Evan,
They have inform me that the device showed the error message an iPhone 13 device with 17.4 version of iOS.
I also also tested it by adding āā, but nothing changed.
I have also tested the experience on an iPhone 11 device with 17.1.1 version of iOS and it worked fine.
Iām curious if I can make āvideo-recordingā work on different iPhone devices with different iOS versions. Please let me know. Thanks!
Hi Evan,
Iām still looking for a possible solution to this problem. I would really appreciate it, if you could suggest me anything that could be helpful for me to overcome this issue. Thanks!
Best,
Hi Berke,
Thanks for your patience here - we are able to reproduce the issue on iOS 17.4 and are looking into it. I will follow up in this thread with any updates on the matter!
Hello @Berke_Oztekin,
The team has pushed a fix to XRExtras that should resolve the issue. Itās currently in the beta version - if you are using the Cloud Editor, please update head.html and add :beta to the xrextras meta tag:
Example (Cloud Editor)
<meta name="8thwall:package" content="@8thwall.xrextras:beta">
If you are self-hosting, youād append -beta to your xrextras script tag:
<script src="//cdn.8thwall.com/web/xrextras/xrextras-beta.js"></script>
Weāll look to promote the fix to the release version of xrextras soon, but you can test/verify the fix in the beta channel for now. Let us know if this resolves your issue.
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Thanks for letting me know that, Evan!
Hello @TonyT,
Thank you for the update and letting me know that!
Iāll test it as soon as possible and inform you if it this resolves the issue.
Best,
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