Couldn't add scan for geospatial browser :(

Technical Support
1

Hey there! I actually wanted to activate this location, however the “add scan” ui couldn’t be clicked. and I access this page through scanning QR code from the browser, so its already a lightship developer account. Anyone have any idea to access the scanning? Thank you!

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2

Hi, welcome to the forum!

Just to confirm you’re seeing this page after scanning the QR Code you see when using the Desktop Geospatial Browser on 8th Wall?

3

Hi George! Yes, I’m seeing this page after scanning the QR Code on Desktop Geospatial Browser on 8th Wall.

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4

I’ve gone ahead and tested this, and the button to add scans is not available because you’re currently out of range from the location. You need to be within 50 meters of the location to add scans. Additionally ensure that you’ve allowed GPS access on the device.

5

I see, thanks for the clarification. Is it possible to move the location anchor point? I’m currently at the location but noticing the anchor point is misaligned. The anchor point is named “Centrio Hillpark Lawn”

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6

I’d be happy to forward that request to the mapping team. I’ll need the following information:

The location ID: Can be copied from the URL when the location is selected in the Desktop Geospatial Browser (Feel free to copy the entire URL and share it here).

The desired Latitude and Longitude coordinates.

7

Okay, Here are the information needed.
The location ID: 1623a069ded9357cbf2966ebccf28780.16
The desired Latitude and Longitude coordinates: 3.107, 101.666

Thanks for the help!

8

Forwarded to the mapping team. :slight_smile: I’ll let you know when there’s been updates.