Issues with Test Scan Location

🧑‍💻 Technical Support
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Hello,

I’m currently testing VPS functionality with 8th Wall and have encountered a few issues. I’d greatly appreciate any guidance or support you can provide:

  1. Test Scan Location – iPhone with Scaniverse
    I created a test scan using an iPhone and linked it to my 8th Wall account via the QR code in Scaniverse.
    The scan appears in the Geospatial Browser and is marked with a lock icon, but it’s also labeled as “unaligned.” Although VPS appears to be activated, I’m unable to use this location to place content.

Question: What does the “unaligned” status indicate? Is there a way to make the scan usable for placing content?

2.Android Scan Not Appearing
I also attempted to create a scan using an Android device.
However, unlike the iOS scan, this one does not appear in the Geospatial Browser at all.

Question:Are there any known limitations when using Android to create test scans for 8th Wall or to enable VPS in Scaniverse?

Thank you in advance for your help.

2

Hi, welcome to the forum!

Unaligned is what you see for test scans. It indicates that the location isn’t at maximum quality as would be with public or private locations. I’ve seen mixed results when using Android to create new locations. I’d also recommend reaching out on the Scaniverse forums to see if there’s anything you could learn more there while I look into this.