Video turns black on previously working 8thWall Image Target project

🧑‍💻 Technical Support
1

Hi everyone,

I’ve been working on an 8thWall project that uses an Image Target to trigger video playback. It used to work perfectly — the video would appear and play when the image was tracked. However, recently, the video has started showing up completely black, even though I can confirm it’s playing (audio is working, and logs show playback state is active).

Here’s what I’ve verified:

  • The video is using a VideoPlayer component and is correctly linked to a mesh (quad).
  • The material is set to Unlit, with Side: Front. I’ve also tested with Side: Double and Back — and oddly, it works when flipped.
  • The video source is hosted correctly with proper CORS settings.
  • The project is unchanged — no code or asset changes since it last worked.
  • I tested using a base 8thWall starter project and the issue still happens.
  • Other WebAR features in the project still work fine.
  • The issue is happening on devices and browsers where it used to work before.

I’m starting to think it might be related to:

  • A recent browser update (Chrome on Android).
  • A change in WebGL or WebXR support on my device.
  • A possible update to 8thWall that changed how videos are rendered.

Has anyone else experienced something similar? Any insights or fixes would be appreciated.
Thanks!

2

Hi, welcome to the forum!

Can you land your changes and share the project with the support workspace?

3

image
Hi, I’m using the Wave Image Tracker with a VideoPlayer component. The video plays (I can hear the audio), but the screen stays black.

I tested:

  • Unlit material
  • Side: Double and Front
  • Quad mesh, rotated to face camera
  • Muted autoplay
  • Even on a clean 8thWall template

It worked before, but now no video is shown.

4

Are you seeing this in the Simulator, on Device or both?

5

both, yesterday was working pefectly I opened the project today and nothing, also i created a new account and i have the same problem, I changed from chrome to explorer and the same

6

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It was working before, even with a clean frame setup. Now everything broke — the frame setup is also not in order.

7

Is there a chance we could connect on Discord? My project presentation is tomorrow and I really need to get it working.

8

I’m able to reproduce the issue with the engineering team. We’re taking a look at potential fixes now.

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