VPS location won't load

I am having issues loading a location into 8th wall after we scanned and activated it through the Geospatial Browser in Scaniverse. The mesh never successfully previews in the Geospatial Browser and the mesh does not appear in the 8th Wall studio project once adding the location. I am able to download an untextured version of the mesh from 8th Wall studio, though.

Also, I am able to download the location from the lightship.dev website and load it into a Unity project, though it has a large gap in the scanned area, but no luck in 8th Wall.

Any suggestions would be appreciated.

Thanks.

Name: Dave’s Alley
Location ID: 00abd88bee7040b888f76c05d94d8acc.16
Lat/Lon: 40.192406, -85.386816

Hi, welcome to the forum!

I’ve asked the mapping team to take a look at the location, I’ll update you once I hear back.

Hi! I’ve managed to locate the location and see that it has a mesh.

Thanks for your help!

I’m not sure why it’s failing on my side but not for you. For me, when I try to load the mesh, it either gets stuck on “Loading Mesh” or frequently, 8th Wall crashes:

When I try to look on lightship.dev, it does not crash but never moves past the “Loading Mesh” text:

Is there anything in particular to try to diagnose why it might be freezing / crashing for me?

Thanks.

Are there any logs in the browser console? Also What are the specs of your PC, maybe the Model Viewer is crashing.

I tried loading it on a PC and iMac with the same results, and the model fails to show for me on my iPhone through the Scaniverse app on the Geospatial Browser there as well. Here are the specs:

PC:
AMD Ryszen Threadripper 3970X
64GB RAM
NVIDIA GeForce RTX 3090 Ti

iMac:
2021 iMac
Apple M1
16 GB RAM

Here are the details from the “Something went wrong” page if that’s helpful:

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And here is the browser console when the page crashes:

Thrown from: 
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Thanks.

Your PC is a beast lol, no reason it should be crashing.

The mapping team is still looking into what might be causing the issue for you.

Great, thanks for your help.