Hello everyone,
We want to bring an important issue to your attention regarding scans made with the Scaniverse app on Android devices, specifically that due to a technical issue with the current version of the Android app, scans are coming through as corrupted. As a result, any scans created and uploaded using this version are not able to be used for mapping purposes at this time.
What Are We Doing About It?
Our team is aware of this issue and is currently working on a fix, which we hope to release as soon as possible. We understand the frustration this may cause, and we sincerely apologize for any disruption to your scanning efforts.
What Should You Do?
For now, please refrain from creating and uploading scans using Scaniverse on Android as they will not be usable. If available to you and as a quick alternative, we recommend using Scaniverse on iOS devices. Otherwise, we plan to update this communication channel as soon as a fix has been deployed. We greatly appreciate your patience as we work to resolve this issue, and we remain committed to delivering the best possible experience for you. If you have any questions or concerns, please don’t hesitate to reach out to our support team.
Thank you for your understanding and continued support.